Shipping policy

We will ship our order via the method you have chosen at checkout, with the cost depending on size and weight. Click & Collect is always free and usually ready within 1 hour of purchase during business hours. 

Shipping to PO boxes incur an additional $10 shipping fee. That can be purchased using the link below.
https://www.natureaquariums.com.au/products/miscellaneous?_pos=515&_sid=a6039cd72&_ss=r&variant=9749626978348

Heavy items and long distance or remote shipping may attract an additional fee, we will notify you prior to dispatch if this is the case. Orders are dispatched in 1-3 business days subject to the items availability. Shipping times are estimated at between 2-5 business days depending on your location.

Free Shipping is available for most orders over a value of $150.

*Exclusions apply https://www.natureaquariums.com.au/pages/spend-over-150-for-free-shipping-exclusions-apply

We ship most products via Australia Post. These items must be below 105 and/or 22kg (including packaging). Products over these limits are booked through a separate courier service of our choice.  

We will ship livestock orders Monday and Tuesday via Startrack only. We recommend purchasing  all other products separately to avoid expensive shipping cost. .  

We do not ship aquariums or aquarium stands via couriers. Please contact us for information on what services we do provide delivering aquariums.  We do however offer Local Delivery for an additional cost which includes us unloading the aquarium or terrarium off the truck and onto your property or into you garage. We are unable to bring it into your home. If you require installation please contact us for a quote. 

All orders are authority to leave unless otherwise requested. If there is a failed delivery, you will incur a re-delivery fee of $10 to be paid prior to re-delivery.

NT, TAS and WA customers are not permitted to purchase Livestock from our website. Please feel free to contact us if you are trying to import with a permit.

Some products may be out of stock at the time of purchase. These products are identified by the notice under the add to cart button. This means they are either on order or can be ordered in from the supplier. We will notify you with an estimated time of arrival and ship your entire order via the shipping method you chose at checkout once the product arrives.  

Shipping Destinations:

We ship to all States and Territories within Australia. At this time we do not accept international orders via our online store. For international orders feel free to ring +613 9898-8432 between the hours of 10am-6pm AEST.