Here at Nature Aquariums we pride ourselves on the health and well being of our Plants and Animals. We pack and ship our livestock in the best possible way to ensure success of delivery. Please read our guarantee policy below for your choice of shipping. 

Click & Collect at our store in Mont Albert VIC is free and 100% guaranteed

Startrack Premium is guaranteed for all orders received within 24 hours of dispatch. If parcels are mismanaged by the courier or held up in transit we cannot guarantee the health and safety of the livestock and therefore cannot except any claims. To avoid this please select Airport Direct Shipping for a 100% Coral Shipping Guarantee & choose your appropriate airport during checkout. 

Claims must be accompanied with an accurate photo of the fish or coral in the original sealed bag(s). Delivery costs are non-refundable.

Please e-mail a photograph and details of your claim on the day of your order arriving to online@natureaquariums.com.au so that we can process a replacement or credit.

Our Live Arrival Guarantee is void if:

  • No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
  • The livestock are not held at the delivery address and/or are on-sold or transferred to another person.

We are not permitted to ship any livestock to TAS, NT and WA.

We only ship Livestock Startrack orders to residential addresses on Monday & Tuesday unless public holiday.