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Livestock Policy

Livestock Shipping

Fish and coral options:

-  free pickup in store

-  flat rate $15 Melbourne Metro Delivery. 

All orders received prior to Tuesday 1pm for shipping will be dispatched for delivery the following Thursday morning, delivered the same day.

We will ship all plants on Monday, Tuesday and Wednesday via express post only.
We are not permitted to ship any livestock to TAS, NT and WA.

Our Livestock Guarantee

We offer a 100% live delivery guarantee on all fish and corals. If you receive any fish or corals dead on arrival, please take a photograph with the fish or coral still in the shipping bag. 

Claims MUST be accompanied with an accurate photo of the fish or coral in the original sealed bag(s). Delivery costs are non-refundable.

Please e-mail your photograph and details of your claim on the day of your stock arriving to orders@natureaquariums.com.au so that we can process a replacement or refund of the purchase.

Our live fish guarantee is void if:

  • No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
  • The fish are not held at the delivery address and/or are on-sold or transferred to another person.

 

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