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Coral Policy

TECNA

All coral in the category are this exact coral unless otherwise stated.

TECNA Coral can be shipped via Startrack Premium, local delivery or picked up in store for free.

 

TECNA (ONLINE ONLY) 

will be shipped for a $40 nation wide flat rate.

Orders can take up to 14 days to be ready for collection or to be shipped. We will usually dispatch corals within 7 days dependant on weather and will notify you when your coral is ready for pickup.


TECNA Coral can be purchased with other goods or livestock but are shipped separately and additional shipping charges may apply.



Our Coral Guarantee

 

Startrack Premium and $40 Flat Rate Shipping offers a live delivery guarantee for all orders received within 24 hours of dispatch. If parcels are mismanaged by the courier or held up in transit we cannot guarantee the health and safety of the live stock and therefore cannot except any claims.

Local Delivery offers a 100% live delivery guarantee on all orders.

Claims must be accompanied with an accurate photo of the fish or coral in the original sealed bag(s). Delivery costs are non-refundable.

Please e-mail your photograph and details of your claim on the day of your stock arriving to online@natureaquariums.com.au so that we can process a replacement or refund of the purchase.

Our live coral guarantee is void if:

  • No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
  • The livestock are not held at the delivery address and/or are on-sold or transferred to another person.
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