At Nature Aquariums we do our best when shipping aquariums from our store. We pack them with additional support to survive the journey from us to you. Although we do not get many aquariums that break during transit it does happen. These circumstances are out of our control and are in the hands of the courier. We cannot offer any insurance or refunds if your aquarium gets damaged upon arrival. *Contact us for local delivery to avoid this issue

When you complete your purchase we will notify you again to confirm you are aware of our policy. Every aquarium is thoroughly checked for any damage before it is packaged and we also take photos to ensure that this is certain. We can supply you with these photo's if you request them.